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I forgot my password!

Forgot your password? We can generate a new password for you and email it to you.

If you do not have a password or profile (account), register now.

Please designate our email address info@tchweb.com as an accepted or permitted email address. This will help ensure that our email with your new password arrives in your email inbox.

Where's my order?

To estimate when your order will be delivered please take into account, for security purposes and as a protection to our customers, all online orders are subject to credit card authorization and verification with the credit cardholder and issuing bank prior to processing. You may be contacted within 24 business hours for further billing verification. If we do not contact you, your order will be processed and you will receive a shipping confirmation once your order is shipped.

How do I cancel or change an order?

If you have placed an order with TCH, and would like to cancel or change it please contact our Customer Service department directly by phone for immediate assistance at 1-800-465-6281.

What are the acceptable forms of payment?

TCH offers our online customers a number of payment options which include:

  • Visa
  • Master Card

How do I find the security code on my credit card?

The 3-digit security code is located on the BACK of MasterCard and VISA.

Do I have to register to place an order?

Yes. Registration is required to place an order on www.tchweb.com.

What is your return policy?

Issues must be reported within 7 days from day of sale, and returns must be authorized by Customer Service. A 15% restocking fee will apply.

Can I pick up my part in a local store?

A limited number of parts are available at TCH locations. Click here to find out which location you are nearest to for pick up availability or for your convenience, your order is shipped to your home or office, or any place by Canadian and United States trusted courier providers.

How do I report a problem with your website?

If you experience a problem with our site, please let us know. Use the email form on the Contact Us page, and include specific details of the issue you've experienced.

How secure are transactions on the site?

All credit card transactions are secured using SSL technology (Secure Sockets Layer). All credit card numbers are encrypted when transmitted for payment authorization, so every order is completely secure.